Last updated: [16/03/2026] · Effective: [04/05/2026]
Please read these Terms of Service carefully before using DineIQ. By creating an account or using any part of the Service, you agree to be bound by these Terms.
These Terms of Service (“Terms”) constitute a legally binding agreement between DineIQ Inc. (“DineIQ”, “we”, “us”, or “our”) and you, the individual or entity accessing or using our platform (“you”, “your”, or “Customer”). DineIQ is an operating system for food businesses providing software tools for restaurant management, ordering, reservations, payments, and related services.
By registering for an account, clicking “I agree,” or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Notice. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not use the Service.
The following definitions apply throughout these Terms:
“Service” means the DineIQ software platform, including all web applications, APIs, dashboards, public-facing restaurant websites, marketplace, and related services made available at dineiq.com and its subdomains
“Account” means your registered account on the Service, including all data, settings, and configurations associated with it
“Customer Data” means all data, content, and information submitted to or generated through the Service by you or your staff, customers, or guests, including menus, orders, reservations, customer records, and payment information
“Guest Data” means data collected from end-consumers (diners, customers of your food business) who interact with your DineIQ-powered menu, ordering, reservation, or marketplace systems
“Subscription” means your paid or free plan for access to the Service as described in Section 5
“Staff” means employees, contractors, or agents authorised by you to access the Service on your behalf
“Marketplace” means the consumer-facing platform at explore.dineiq.com where diners discover and interact with DineIQ-listed businesses
“Third-Party Services” means external services integrated with or accessible through DineIQ, including Stripe, Paystack, Flutterwave, Google Maps, Twilio, and Supabase
“Paddle” means Paddle.com Markets Limited and its affiliates, acting as DineIQ’s authorised reseller and Merchant of Record for subscription transactions
“Merchant of Record” means the legal entity responsible for processing a customer’s payment, collecting and remitting applicable taxes, and handling billing-related obligations for a transaction — a role currently fulfilled by Paddle on DineIQ’s behalf
“Authorised Billing Entity” means TwelveX Creative Agency, the entity currently authorised by DineIQ Inc. to operate the Paddle merchant account and manage subscription billing on DineIQ’s behalf during the Pre-Direct Billing Period
“Pre-Direct Billing Period” means the interim period during which subscription billing is administered through the Authorised Billing Entity pending DineIQ Inc.’s establishment of its own direct billing infrastructure. Customers will be notified when this period ends.
You must be at least 18 years of age and capable of forming a legally binding contract to use the Service. If you are accepting these Terms on behalf of a business entity, you represent that the entity is duly incorporated and that you have the authority to bind it.
You must provide accurate, complete, and current information when registering an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at connect@dineiq.com if you become aware of any unauthorised access to or use of your account.
Each food business location must be registered as a separate account or location within a multi-location setup. You may not share accounts across unrelated businesses.
You may invite staff members to access your account. You are responsible for ensuring that your staff comply with these Terms. Staff access is governed by the role-based permissions you assign.
Subject to these Terms and payment of applicable fees, DineIQ grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business operations during your Subscription term.
We aim to provide the Service with 99.5% uptime, excluding scheduled maintenance windows. We will provide reasonable advance notice of planned downtime. DineIQ does not guarantee uninterrupted, error-free operation of the Service and shall not be liable for temporary unavailability due to circumstances beyond our reasonable control.
We reserve the right to modify, update, or discontinue features of the Service at any time with reasonable notice. We will not materially reduce the core functionality of your current plan without prior notice.
The Taste plan (free tier) is provided without charge and without warranty of any kind. We may modify the terms, features, or availability of the free tier at any time.
Certain features may be offered as beta or preview versions. These are provided “as is” and may be discontinued at any time. Use of beta features is at your own risk.
DineIQ offers the following subscription plans: Taste (Free), Artisan ($29/month), Kitchen ($49/month), Head Chef ($99/month), and Empire (custom pricing). Plan features are described at dineiq.com/pricing. We reserve the right to change plan features and pricing with 30 days’ notice to existing subscribers.
Subscription payments for DineIQ are processed by Paddle.com Markets Limited (“Paddle”), operating as DineIQ’s authorised reseller and Merchant of Record. When you purchase a DineIQ subscription, the legal sale transaction is between you and Paddle. Paddle’s General Terms of Service and Privacy Policy (available at paddle.com/legal) apply to the billing transaction in addition to these Terms.
As Merchant of Record, Paddle is responsible for: collecting and remitting applicable sales tax, VAT, and GST in supported jurisdictions; processing your payment card or other payment method; issuing invoices and receipts; and handling certain billing disputes and chargeback processes.
DineIQ is responsible for the provision of the Service, your account, and all non-billing matters covered by these Terms. Your subscription to DineIQ and your rights under these Terms are governed by DineIQ, not Paddle.
During the Pre-Direct Billing Period, DineIQ’s Paddle merchant account is operated by TwelveX Creative Agency (“TwelveX”), an entity authorised by DineIQ Inc. to administer subscription billing on its behalf. You may see “TwelveX” or “Paddle” referenced in payment receipts, invoices, or card statements during this period. This arrangement does not affect:
DineIQ Inc. will notify all active subscribers by email no less than 14 days before transitioning to direct billing under DineIQ’s own Paddle account or alternative payment infrastructure. At that point, billing will continue uninterrupted and these Terms will be updated to reflect the change.
Paid subscriptions are billed monthly or annually in advance, depending on your selected billing cycle. All fees are denominated in US Dollars (USD) unless otherwise agreed in writing. Invoices and receipts are issued by Paddle at the start of each billing period.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged the then-current plan price upon renewal. We will send a renewal reminder at least 7 days before annual billing.
Paddle accepts major credit and debit cards, PayPal, and other payment methods as displayed at checkout. By providing payment information, you authorise Paddle to charge the applicable fees to your payment method on DineIQ’s behalf. You are responsible for ensuring your payment method is valid and up to date.
Paddle, as Merchant of Record, automatically calculates and collects applicable sales tax, VAT, GST, and other transaction taxes based on your billing address and applicable law. Tax amounts are displayed at checkout and included in your Paddle receipt. DineIQ does not separately collect taxes. If you believe a tax has been incorrectly applied to your transaction, contact billing@usedineiq.com and we will work with Paddle to resolve the matter.
You may upgrade or downgrade your plan at any time through the dashboard. Upgrades take effect immediately with prorated charges applied. Downgrades take effect at the start of the next billing period. Downgrading may result in loss of access to features or data associated with your previous plan tier.
If a payment fails, Paddle will notify you and we will attempt to collect payment again. If payment remains unsuccessful after 7 days, your account may be suspended. Service will be restored upon successful payment. Data is retained during suspension for a period of 30 days.
We may change subscription prices with 30 days’ written notice to your registered email address. Price changes take effect at your next renewal date after the notice period. If you do not agree to a price change, you may cancel before the change takes effect.
You retain all ownership rights in and to your Customer Data. DineIQ claims no ownership interest in your menus, customer records, orders, or any other data you input into the Service. By using the Service, you grant DineIQ a limited, worldwide, royalty-free licence to host, store, process, and display your Customer Data solely as necessary to provide the Service.
You are solely responsible for the accuracy, legality, and appropriateness of all Customer Data you submit to the Service. You represent and warrant that: (a) you have all rights necessary to submit and use the Customer Data; (b) the Customer Data does not infringe any third-party intellectual property rights; and (c) the Customer Data complies with all applicable laws.
When your customers (diners, guests) interact with your DineIQ-powered menu, ordering system, or marketplace listing, they provide data to you through DineIQ’s infrastructure. You are the data controller in respect of Guest Data. DineIQ processes Guest Data as your data processor in accordance with our Privacy Notice and Data Processing Addendum.
You may export your Customer Data from the Service at any time using the export features in the dashboard. Upon termination, we will make your data available for export for 30 days, after which it may be deleted in accordance with our data retention policies.
We may use anonymised, aggregated, and de-identified data derived from your use of the Service to improve our products, conduct research, and generate industry insights. Such data will not identify you or your customers.
Subscription fees for DineIQ plans are collected by Paddle as Merchant of Record (see Section 5.2). Paddle processes your payment method, issues invoices, and handles billing obligations including tax collection and remittance. During the Pre-Direct Billing Period, Paddle transactions are administered through TwelveX Creative Agency as described in Section 5.3.
DineIQ separately integrates with Stripe, Paystack, and Flutterwave to enable payment processing for transactions between you and your customers (orders, bills, pay-by-links). These integrations are for your customer-facing revenue collection and are distinct from DineIQ’s subscription billing. Your use of these payment processors is subject to their respective terms of service. DineIQ is not a party to payment transactions between you and your customers.
DineIQ does not collect, hold, or transmit customer payment card data. All payment card data is processed directly by the applicable payment processor (Stripe, Paystack, or Flutterwave). DineIQ provides the interface and integration but is not responsible for errors, failures, or disputes arising from third-party payment processing.
DineIQ charges zero commission on transactions processed through the Service between you and your customers. Payment gateway transaction fees (charged by Stripe, Paystack, or Flutterwave) apply and are passed through at cost. DineIQ does not mark up gateway fees. Paddle’s fees for subscription processing are incorporated into your plan price and are not charged separately.
Any disputes regarding charges to your customers are between you and your customers. DineIQ will provide transaction records to assist with dispute resolution but is not liable for chargebacks, refund obligations, or payment disputes arising from your customer transactions. For disputes regarding your DineIQ subscription charge, contact billing@usedineiq.com or refer to Paddle’s support at paddle.com.
You may only use the Service for lawful business purposes related to the operation of a food business. You must comply with all applicable laws and regulations in your jurisdiction.
You must not use the Service to:
Menu items, descriptions, images, and other content you publish through the Service must be accurate, lawful, and not misleading. You must not publish content that is defamatory, obscene, discriminatory, or that infringes any third-party rights.
The Service, including all software, design, trademarks, logos, and documentation, is owned by DineIQ or its licensors and is protected by intellectual property laws. Nothing in these Terms grants you any ownership interest in DineIQ’s intellectual property.
You retain all intellectual property rights in your Customer Data, your brand, your menu content, and your business identity. DineIQ will not use your brand assets for any purpose other than providing the Service.
If you provide feedback, suggestions, or ideas about the Service, you grant DineIQ a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose, including improving the Service, without any obligation to you.
Each party agrees to maintain the confidentiality of the other party’s non-public business information and not to disclose it to third parties without prior written consent. This obligation does not apply to information that: (a) becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; or (c) is required to be disclosed by law or court order.
The Service integrates with third-party services including Stripe, Paystack, Flutterwave, Google Maps, Google Places, Twilio, and Supabase. Your use of these integrations is subject to the applicable third-party terms of service. DineIQ is not responsible for the availability, accuracy, or functionality of third-party services. We will endeavour to maintain integrations but reserve the right to modify or remove them with reasonable notice.
DineIQ-registered businesses are listed on the DineIQ Marketplace (explore.dineiq.com). Your listing displays information drawn from your account including your business name, menu, location, and operating hours. You can disable your marketplace listing from the dashboard at any time.
You are responsible for the accuracy of your marketplace listing. DineIQ reserves the right to remove or modify listings that contain false, misleading, or inappropriate content.
Orders and reservations placed through the Marketplace are subject to the same terms as those placed directly through your DineIQ-powered site. You are responsible for fulfilling all orders and reservations received through the Marketplace.
You represent and warrant that: (a) you have the legal authority to enter into these Terms; (b) your use of the Service will comply with all applicable laws; (c) Customer Data will not infringe any third-party rights; and (d) you will comply with all applicable food safety, licensing, and regulatory requirements for your food business.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DINEIQ DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DINEIQ’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO DINEIQ IN THE 12 MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL DINEIQ BE LIABLE FOR ANY: INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS OR REVENUE; LOSS OF DATA; LOSS OF BUSINESS OR GOODWILL; COSTS OF SUBSTITUTE GOODS OR SERVICES; OR BUSINESS INTERRUPTION — EVEN IF DINEIQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, DineIQ’s liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless DineIQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your Customer Data or Guest Data; (d) your food business operations; or (e) any dispute between you and your customers.
These Terms commence on the date you create an account and continue until terminated.
You may terminate your account at any time by cancelling your subscription through the dashboard or by contacting connect@dineiq.com. In accordance with applicable law, cancellation must be as easy as signing up. Termination takes effect at the end of your current billing period.
We may suspend or terminate your account immediately if: (a) you breach these Terms and fail to cure the breach within 14 days of written notice; (b) you engage in fraudulent or illegal activity; (c) continued operation would expose DineIQ to legal liability; or (d) required by law. We may also terminate accounts on the free tier at any time with 30 days’ notice.
Upon termination: (a) all licences granted to you immediately cease; (b) you must cease all use of the Service; (c) your public-facing DineIQ-powered website will be taken offline; (d) your marketplace listing will be removed; (e) we will make your data available for export for 30 days, after which it may be permanently deleted.
Sections 6.5 (Anonymised Data), 9 (Intellectual Property), 10 (Confidentiality), 13.2 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), and 18 (Governing Law) shall survive termination.
We may update these Terms from time to time. We will provide at least 30 days’ notice of material changes by email and by displaying a notice in the dashboard. Changes take effect 30 days after notice. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may terminate your account before the changes take effect.
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions. Customers in the United Kingdom and European Union retain protections provided by their applicable local consumer laws, which take precedence over these Terms to the extent of any conflict.
In the event of any dispute arising from these Terms, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute is not resolved within 30 days, it shall be referred to mediation in accordance with the Arbitration and Conciliation Act (Nigeria). Nothing in this section prevents either party from seeking urgent injunctive relief.
These Terms, together with the Privacy Notice and Refund Policy, constitute the entire agreement between you and DineIQ with respect to the Service and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
A party’s failure to enforce any provision of these Terms shall not be construed as a waiver of that party’s right to enforce that provision in the future.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. DineIQ may assign these Terms in connection with a merger, acquisition, or sale of assets.
DineIQ shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, government actions, pandemics, internet outages, or third-party service failures.
For questions about these Terms, contact us at: hello@usedineiq.com | DineIQ Inc. | usedineiq.com
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